Jobs at Morton Michel
We periodically have jobs available in one of our teams. Detailed below is a specimen job description. If you are interested in learning about any current job opportunities, please submit your CV to our HR Manager, Stephanie Avison, at Stephanie@mortonmichel.com
Working at Morton Michel
Morton Michel is a medium-sized insurance brokerage, specialising in the provision of insurance cover to childcare professionals. We are a family firm, committed to providing tailored policies, excellent service and competitive premiums. Established in 1964, we offer a wide range of products and are recognised as the market leader within the childcare industry in the UK. We have a long-standing relationship with Sterling Insurance Company who provides a range of specialist childcare and other insurance products.
Our offices are based in central Croydon, where we currently employ 27 staff. We have four main departments – NurseryCare, Group, PreSchool and Playsafe. Each team is responsible for a range of products and comprises an Account Manager and 2 or 3 Account Handlers.
Specimen Job Description
| Job Title | Account Handler |
| Reports to | Account Manager |
Competitive Salary and Benefit Package
Key responsibilities
- Dealing with day to day administration on the relevant account
- Providing quotations on the telephone and dealing with web enquiries
- Sending out proposal forms, issuing policy documentation and preparing renewal documentation, using the in-house custom-designed database
- Ensuring that all documentation is checked as directed by the head of department
- Dealing with technical queries both verbally and in writing
- Developing and maintaining good working relationships with clients and insurers
- To be aware of limit and extent of your individual authority and ensure compliance.
- To Treat Customers Fairly at all times in accordance with Financial Services Authority requirements
- To ensure compliance with processes and procedures as detailed in the Office Manual
- Occasional attendance at exhibitions
- Carry out other ad hoc duties as may reasonably be required
Knowledge and experience required
- Commercial insurance experience an advantage but not essential
- Basic knowledge of insurance products/concepts
- Minimum 2-3 years’ administrative experience, ideally within a financial environment or insurance brokerage.
Competencies
- Effective communication skills – verbal and written
- Team Player
- Strong administrative and organisation skills
- Strong numeracy skills
- Commercial awareness and customer focus
- Leadership and supervisory skills (supervisors only)
Systems
- Good working knowledge of computer packages, including Word, Excel and databases
Market leaders in childcare insurance for over 40 years
Friendly family firm, not big, faceless corporation
No call centres!
Access to the Child Care Club.
